Right of withdrawal
You have the right to return all goods bought from TakaTomo.de within 14 days after receiving them. Without giving reasons! We will refund the amount of all returned goods that you already paid.
TakaTomo.de is secured by using Secure Sockets Layer (SSL) software which encrypts information during transmission. You will see the SSL encryption looking at your browser status bar or web address field (depending of the browser you use). There you will see a closed security lock. Additional the address of all data sensitive pages (e.g. checkout) should begin with "https://" (secure hypertext transfer protocol) instead of "http://" (hypertext transfer protocol). It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Data storage in compliance to German laws
All personal data will be stored in compliance to German privacy law (BDSG) and German online service law (TDDSG). We only store personal data in order to process your order or to offer a personal account to you. All these data is stored in a secure way and cannot be accessed by others. We do not provide any personally identifiable customer information to third-parties. Of course, we transmit e.g. your credit card number to the appropriate credit card company in order to process your order. These data is transmitted on a secure way (please read below concerning SSL protection).
Fair shipping costs
Insured shipping will be carried out via DHL. Shipping and handling fee will be 4,50 EUR within Germany. Delivery will be free of charge for orders from 99 EUR within Germany. TakaTomo.de is certified for "Fair Shipping Costs". The German Institute For Service Quality has voted DHL for best German parcel service. You will find our international shipping costs by clicking here.
At TakaTomo.de you are able to choose either to pay by cash in advance, PayPal, credit card, international bank transfer or direct debit. All your personal data is stored in a secure way and cannot be accessed by others.
We ship your package with DHL. If not stated otherwise on the product pages and in the shopping cart, we will ship your order within one working day after receipt of your order. If you order before 14:00 on working days we usually ship on the same day (DHL will then deliver your order in 95% of all cases on the next working day within Germany).
Always knowing your order status
We will inform you about each step of your order status by e-mail. You will always know where your package is.
We will answer all your questions by e-Mail or phone. Please don't hesitate to contact us if you have any questions concerning our products or services.
At TakaTomo.de you have the possibility to create your own wishlist and send it to your friends. All you need is a personal account.